Frequently Asked Questions

Everything you need to know about your Mongoose Publishing order

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.

How do I return an item that doesn't fit?

We offer a 30-day return policy for all unworn and unwashed apparel. Simply visit our returns portal to generate a prepaid shipping label and initiate your refund or exchange.

Are your garments ethically sourced?

Yes, Mongoose Publishing is committed to sustainable fashion. All our products are manufactured in WRAP-certified facilities that prioritize fair labor practices and eco-friendly materials.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How should I care for my Mongoose Publishing apparel?

To preserve the quality of the fabric and prints, we recommend machine washing cold with like colors and tumble drying on low heat or hanging to dry.

Can I track my order once it has shipped?

Absolutely. As soon as your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.